1. Who We Are

We are Elite Performance Tuning (EP Tuning). You can contact us at mail@eptuning.net. Full contact details are available on our website at www.eptuning.net.
 

2. Purpose of This Policy

This policy explains how we collect, use, and protect your personal information. Please only use our services if you are happy with this policy. It covers information you provide directly to us and information collected automatically through our website. If you share personal details with third parties (e.g. payment providers or other websites), please check their own privacy policies.
 

3. Policy Updates

We may update this policy from time to time. Please review it whenever you visit our website. By continuing to use our website or services after changes are made, you are agreeing to the updated version.
 

4. Information We Collect

We collect:

• Information you provide: such as your name, contact details, and any details entered on our website or sent to us by email.

• Automated data: including your IP address, browser type, device details, operating system, referral website, pages visited, time spent on the site, search and transaction data, and other analytics information used to improve performance and user experience.
   

5. Legal Basis for Collecting Data

We collect personal information where it’s necessary to provide our services and fulfil our contract with you. Automated data is collected based on our legitimate interests, such as improving the functionality and security of our website.
 

6. Cookies and Tracking Technologies

Our website and certain third parties use cookies and similar technologies. A cookie is a small text file that stores data on your device to help websites function properly. Some features of our site may not work if you disable cookies in your browser.

Cookies are used to:

• Improve website functionality and efficiency.

• Store user preferences (e.g. shopping cart items).

• Collect anonymous analytics data.
   

Types of cookies we use include:
a. Session Cookies – Temporary cookies that allow you to move between pages easily and maintain selections (e.g. items in your cart). These are deleted when you close your browser.
b. Google Cookies – Persistent cookies used with Google services such as Google Analytics. These help us understand visitor behaviour (e.g. number of visitors, time on site, referral sources). Some information like your IP address may be shared with Google. You can opt out of Google Analytics here. More details on how Google uses data are available here.
c. Cookie-Preference Cookie – Records whether you’ve accepted or declined cookies. This cookie typically lasts up to 30 days.
 

By continuing to use our website after seeing our cookie notice, you consent to our use of cookies as described. For more on managing or deleting cookies, visit www.allaboutcookies.org.
 

7. How We Use Your Personal Information

We use your information to:

• Deliver our services and fulfil orders.

• Send service updates, confirmations, or support communications.

• Recognise you on return visits.

• Monitor site performance and prevent fraud or misuse.

• Improve our website, services, and customer experience.

8. How Long We Keep Your Information

We keep personal information for up to six years after your last transaction, to meet tax and legal obligations or to resolve potential disputes. This period may vary if we are required to retain data longer under specific laws.
 

9. Who We Share Your Information With

We may share your data with:

• Our team members who handle enquiries and service requests.

• Service providers such as e-commerce platforms, hosting companies, payment processors, and email communication tools.

• Law enforcement or authorities if required by law, or to protect our business and others from fraud or illegal activity.

• Potential buyers or business partners in the event of a sale, merger, or business restructure.
   

10. Payment Information

All payment details are handled securely by our payment partners. We do not store or have direct access to your full payment information. Payment processors may share limited details with credit or fraud prevention agencies to verify transactions and protect against misuse.
 

11. International Data Transfers

Your data is primarily stored within the UK or EU. Some data may be transferred outside these areas, for example to our web hosting provider GoDaddy in the United States, which complies with the EU–US Privacy Shield Framework to ensure adequate protection of your personal data.
 

12. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your data or restrict how it’s used (where legally possible).

• Object to certain processing activities.

• Request a copy of your data for portability.
   

If you wish to exercise any of these rights or have a concern about how your data is handled, please contact us at mail@eptuning.net. If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.